Customer Relationship Management Essay -- Business CRM

As a Business Administration major I bugger off learned there ar several(prenominal) different components that make up a successful business, and it is alpha that everyone work together to achieve a common goal. The ultimate goal of most companies is to bring into being a product or service that will gain a place in the market and stay there. Customer relationships are the most important factor for companies to consider when aiming toward success. What can companies do to improve node relationships? Improving customer loyalty means the customer keeps coming back even if they are not always completely satisfied with the product. When I think about what brings customers back, and the most important part of a companys success, it is undeniably customer relationship management. With it being easier for customers to shop from their home or office, and the growing competition making it easier to switch, the relationships become increasingly to a greater extent important every da y. Focusing more effort on customer retention and loyalty in customer relationships would improve their chances of surviving in the market.Companies are now turning to this business strategy supported by information technology. These customer service programs are designed to assist in a companys business operations. Companies like Siebel, E.piphany, Oracle, Broadvision, give notice Perceptions, Kana and others have designed products that do everything from track customer behavior on the Web to predicting their future moves to sending direct e-mail communications. Customer Relationship steering can improve Contact and account management, sales, marketing and fulfillment, customer service and support, and retention and loyalty. The part that deals specifically with the needs of the cust... ...to, what promotions to send to certain customers, and can inevitably save marketing dollars in the process. The management part of the programs is equally important. Once companies see progress or no progress with a customer they have to decide on an appropriate action. Companies do not want to sit back and watch customers disappear. Measuring the benefits will help companies identify their best customers and lapse negative information flow between customers and the company. Customer Relationship Management has impacted the business world and changed the way customers are handled and the way customer expiation is valued.Murphy, John A. (2001). The Lifebelt The Definitive Guide to Managing Customer Retention. New York John Wiley & Sons, Ltd. (2001). Harvard Business Review on Customer Relationship Management. Boston Harvard Business School Press.

Essay --

The true Zodiac is conceptual division of space into 12 check segments, which radiate out from the ecliptic, that is, the apparent path of the Sun.However, the Zodiac also refers to the 12 constellation of unitys that nowadays symbolize different human personality types. The term Zodiac has Greco-Roman origins and centre Circle of animals, although these signs are not restricted too zoological beasts but encompass human forms, too. The Chinese Zodiac bears no relationship to any constellations.The Zodiac is both a symbol in its own right as well as a collection of symbols. These symbols are totems for each of the 12 astrological signs. It is a go around of completion, a continually turning wheel, divided into a spiritually perfect number, 12. Each of the different segments expresses a phase of development in the cycle of the institution as well as in humankind collectively and for each individual, singularly.By 2000 BC, the Mesopotamians and the Egyptians were using four particu lar constellations as markers for the changing seasons. These four star clusters are the ones that we stil...

The Second World War (WWII) Essay -- World War 2 II Two

WORLD WAR TWOThe second world was is the ugliest brut eithery violent emotionally damaging war ever. Through out this term paper I will use various references to inform you about how the United States wanted to watch out of the dangers of war with powerful ruthless countries. How the Statesns battled through many conflicts and various attacks, and finally builds up to the mighty United States of America becoming a abundant world power.The war came about because of the depression. The world powers were struggling, but they still had their natural resources to maintain their way of life. Germany, Italy, and Japan however relied on foreign trade for fare and raw materials. If these countries were going to be able to survive and compete they would have to overtake other lands with valuable natural resources. When Germans newfound Nazi-leader Hitler obtained control of a colossal group of work force to do his deeds. His mass number of men overtaking Europe made many Americans start t alking. These Americans were talking as though they lived in the ship sailing days. They felt as though their two oceans would keep them out of war and they could remain at peace if they simply refused to fight. Those Americans were against alliances with other countries so they were referred to as isolationists. Roosevelt opposed the isolationists. In nineteen hundred and forty when German bombs fell on the British Isles, the fight between Roosevelt and the isolationists escalated.Teddy Roosevelt was elected to a third term and begins building aircrafts for over seas governments as well as other various war equipment, but still refused to shove the United States of America into war.The Germans were upset about this and used this rage to inflict more pain on the Jews.On August third, nineteen hundred and forty-one President Roosevelt and charge Minister Winston Churchill meet at Placentia Bay to discuss the war in Europe and the far east. The two spoke of an eight-point system. At this meeting the two men pledged to aid Russias struggle with axis powers it also sent out a warning to Japan to leave the Far East alone.Japan was expanding all throughout Asia. The Japs were getting ready for war and on July twenty forth, nineteen hundred and forty-one her troops occupied all ... ...ing Americans. Men were smothered to closing in dirt thrown by explosions. The foreign fighter pilots would attack hospital wards. This would force the patients to run for their lives even amputation cases tried to hobble out in the confusion. Prayer was the only escape for the disabled victims.Two days later the Japanese overran the Bataan peninsula. The battered American forces withdrew to Corregidor there they made another brave stand. By May sixth, however, they could hold out no longer, and were forced to surrender. Of the 40,000 soldiers that became prisoners to the Japanese, more than half died- some(a) from the long march under the hot sun without food and water, some from mi streatment in the prison camps. This was a war that was fought on far away lands many people had to go find forgotten geography books just o see were their families were being sent to die for a cause of freedom. As president Roosevelt said The news was all bad.(1 page 753). German subs were sinking ships in Chesapeake bay. The Russians continued to advance on France. And , in England, German bombers were showering down explosives on London, Coventry, Liverpool, and Bristol all populated with civilians.

Water In the Middle East: Prospects for Conflict and Cooperation Essay

Reasons and origins of the conflict for water are dating back in the late 40s and the Arab-Israeli conflict. More precisely, the countries involved that represent potency conflict are Israel and Syria, as well as Israel and Palestine. For example, what can be mentioned here are Israeli aspirations to keep tight insure over the economically important areas. This is directly linked to the water issues and diverting the water from one to another region. Other Arab countries are strongly opposing such shift as this will increase Israels industrial and agricultural capacities and, consequently, will encourage further Jewish immigration to the country. There have been plans to prevent such discourse, only when Israelis military strikes have prevented these intentions back in 19651966 (Kershner, 2013). Even despite the fact that Israel and Jordan have settled their water disputes in the 1994 peace obligation (ibid), the water remains an important source of tension amidst Israel and Syr ia and, by default, between Israel and Lebanon. Water disputes are contributing towards failure of the peace talks between Israel and Syria in the 1990s, as well as those between Tel Aviv and the Palestinian Liberation Organization (PLO) (ibid). Many of the water resources in the peninsula have been under Israeli control and some of the construction works of the other countries have been the first significant attempts to challenge the above mentioned status quo.On the other hand, apart for the prospects for conflict, the role of the planetary community has been from great importance, as it is trying hard to impose a middle ground between the conflicting countries. It is clear that no final organisation is possible until there are agreed-upon borders betw... ...er. The University of Michigan, 1997.11.Jordan Times, 1 June 1994.12.Juusola, H. Water Conflicts in the shopping centre East. December, 2012. 13.Kershner, E. (2013). A Rare Middle East Agreement, on Water. New York Times, Middle East. 14.Middle East International, 458, 10 September 1993.15.Monday Morning. No. 448, September 2002.16.Muhammad al-Baba Shaaban, Abdallah Khoury et al al-Dzhugrafiya. 1988, Beirut, page 55 US Army Corps of Engineers, Water in the sand A survey of Middle East water issues.17.Palace, Z. (2013) Business and Water New Channels for Breaking the Impasse in the Middle East?. Business and water, bloodshed summaries and transcripts. Forum 200018.PBS Online edition A Struggle for Water Resources in Middle East Conflict. October, 2010. Retrieved from http//www.pbs.org/newshour/extra/video/blog/2010/10/a_struggle_for_water_resources.html

people are shaped by environment Essay example -- essays research pape

People are Shaped by Their Environment     For a long time, plenty have argued over whether an individuals behavior is controlled solely by their environment. Their experiences, and the people they grow up with shape the way they behave as people. People teach others ways of acting and thinking that are kept for the rest of their lives. In Mark Twains, Puddnhead Wilson, the characters live in a society that criticizes the way they live their daily lives. The towns expectations, opinions and set continue their personalities. For these reasons, environment is the driving force shaping the way individuals live.     Chambers, who grows up in an environment of discrimination and abuse, becomes ashamed and insecure about himself. For example, because Roxy swapped Chambers and Tom, whence switching their environments           Tom got all the petting, Chambers got none. Tom got all the delicacies,  &nb sp             Chambers got mush and milk, and clabber without sugar. In                     consequence Tom was a sickly pincer and Chambers wasnt. Tom was                "fractious," as Roxy called it, and overbearing Chambers was meek                and docile (41). The slave system insists that because Chambers is "black" he must be interact differently from those who are not . The punishment Chambers receives emotionally scar his thoughts and causes him to act inferior. In addition, when Chambers finally finds out his true identity, "The real heir suddenly found himself rich and dispense with, but in a most embarrassing situation. He could neither read nor write, and his speech was the     &n bsp               basest dialect of the Negro guide" (166). The effects of his damaging childhood have now affected his capability to become the successful man he could have been. Although Chambers is now free from slavery, with... ...ad been many a day now                since she had ventured a caress or a fondling epithet in his quarter.                     Such things, from a "n-----," were repulsive to him, and she had been                warned to animation her distance and remember who she was (44). Toms overpowering lifestyle causes him to believe he has the right to beat on Roxy. Tom was taught to believe that he has the authority over "n------", which has an affect on the way he treats his slave s. In addition, Tom intends to humiliate Puddnhead Wilson by bringing up his unusual hobby in front of the Capello twins inquire           Hows the Awful Mystery flourishing these days? Wilsons got a scheme                for driving plain window glass out of the market by decorating it with      

people are shaped by environment Essay example -- essays research pape

People are Shaped by Their Environment     For a long time, people have argued all over whether an individuals behavior is controlled solely by their purlieu. Their experiences, and the people they grow up with shape the focusing they behave as people. People teach others ways of acting and sentiment that are kept for the rest of their lives. In Mark Twains, Puddnhead Wilson, the characters live in a society that criticizes the way they live their daily lives. The towns expectations, opinions and values affect their personalities. For these reasons, environment is the driving force shaping the way individuals live.     Chambers, who grows up in an environment of discrimination and abuse, becomes ashamed and insecure about himself. For example, because Roxy swapped Chambers and tom turkey, therefore switching their environments            tomcat got all the petting, Chambers got none. Tom got all the delicacies,                Chambers got mush and milk, and clabber without sugar. In                     consequence Tom was a sickly child and Chambers wasnt. Tom was                "fractious," as Roxy called it, and overbearing Chambers was meek                and docile (41). The slave system insists that because Chambers is "black" he must be treated differently from those who are not . The punishment Chambers receives emotionally scar his thoughts and causes him to act inferior. In addition, when Chambers finally finds out his true identity, "The real heir suddenly pitch himself rich and free, but in a most embarrassing situation. He could neither read nor write, and his speech was the   &nbs p                 basest dialect of the Negro quarter" (166). The effects of his damage childhood have now affected his capability to become the successful man he could have been. Although Chambers is now free from slavery, with... ...ad been many a day now                since she had ventured a caress or a fondling epithet in his quarter.                     Such things, from a "n-----," were repulsive to him, and she had been                warned to keep her distance and repute who she was (44). Toms overpowering lifestyle causes him to believe he has the right to beat on Roxy. Tom was taught to believe that he has the authority over "n------", which has an affect on the way he treats his slav es. In addition, Tom intends to humiliate Puddnhead Wilson by bringing up his unusual hobby in front of the Capello twins asking           Hows the Awful mystery story flourishing these days? Wilsons got a scheme                for driving plain window glass out of the market by decorating it with      

Importance of Marketing of a Bank

Executive Summary Bank as the financial services business is prospect full historical sequence. Banks are straight agents to set up opportunities for expansion in a country and also make available huge scale of employment opportunities. Banks must compensation publics currency when they require, also it makes or not. So, the compensation package of a bank should be analyzed carefully. Shahjalal Islami Bank Limited has its victorious the past, wonderful present, potential prospect and under giving come on projects and behavior.Established as the first private heavens bank completely owned by Bangladeshi entrepreneurs, Shahjalal Islami Bank Limited has been prosperous as the biggest private sector Bank with the way of m after opposite many pressure and damage. The members of the board of directors are innovative entrepreneur and foremost industrialist of the country. To stay overcome with time and in agreement with national and international financial behavior and for representatio n exclusively current services.Shahjalal Islami Bank Limited as a financial organization, computerized all its branches with computer networks in agreement with the aggressive commercial insist of time. Moreover, bearing in mind its forth-coming future, the communications of the Bank has been rearranged. The belief of all category businessmen, entrepreneurs and public community is a great deal additional to Shahjalal Islami Bank Limited.Keeping the target in mind, Shahjalal Islami Bank Limited has taken arrangements to open 15 new branches and 5 SME centers by the year 2010. In this report, I have tried my best to identify Determine the Level of Satisfaction of Customers at Shahjalal Islami Bank Limited, Mohakhali Branch. And lastly, discover out the proper solution and for the customers dissatisfaction regarding the service has been provided.

Eastern Religions Analysis Essay

Modern western medicine is based on companionship and technological innovations appeared in 19th and 20th centuries. In seam to east traditions, modern western medicine rejects the role of mind and soul in treatment trying to explain everything form Rationalist point of view. novel years, eastern sacred traditions penetrate into modern medicine brining new understanding of diseases and their causes.Alternative medicine is a branch of modern medicine which applied eastern religious traditions into professional medical exam practice. The main advantage of eastern religious traditions (Daoism, Hinduism, etc.) is interpretation of mind-body interaction which sees human mind and body as a crash of the world order, nature and cosmic environment.Following eastern religious traditions, modern medicine uses meditation techniques and relaxation as the main tools to treat many incurable diseases. They program mind towards positive thinking and health. Eastern teaching includes unconsciou s ideas that shape everyday behavior, namely the right decision, the right attitude and truth. By passing game to a practitioner skilled in one of these arts eastern practices, patients feel that they are getting a complete doctor someone to treat their medical condition and to give them wise advice about life as well (Dworkin 2001, 3).As the most important, eastern religious traditions use herbal substances and other indwelling ingredients as an alternative to surgical treatment methods. Today, more and more drugs consist of herbs and vitamins as the most effective and safe measures of treatment. Eastern religious traditions prove that chemical substance substances are ineffective if a person (patient) cannot change his attitude towards life and his diseases. Dworkin explains Alternative medicine stands in the midst of medical science and organized religion, and therefore stands between what is known and what is unknown (Dworkin 2001, 3). In spite of great knowledge, the role o f eastern religious traditions and their practical application is still limited by rational knowledge of western society.Modern India is influenced by globalization and westernization processes which changed social ideals and beliefs of modern generations. The remarkable feature of modern society is that it does not reject and ignore old beliefs and set applying new traditions and innovation to its cultural heritage. Following Frawley, it is possible to interpret Hinduism as the Dharmic soul of India, which helps to rise up from deep sleep and realize its true heritage (Frawley 2002, 113). Popular culture of social and intellectual elite is primarily viewed by strong traditions of muckle, as well as religious dogmas, and Hinduism is the source that influences popular culture. afterwards the period of colonialism and Communism, this change in national consciousness and mind is a result of the collapse of a stable world-view created during 20th century, which led to panic and mor alistic decay. In modern India, social norms play greater role than Hinduism and are seen as a priority. Some critics admit that some Hindus are distance themselves from religious traditions avoiding being seen going to temples, Yet may go to churches and mosques as a demonstration in their universality of religion. (Frawley, 16 cited Thaiyar 2002, 113). This tendency shows that modern generations are renounce to practice a high degree of ethical pluralism in their personal life choosing personal religion and way of life.Changing ideologies required changes of common people who are the base of popular culture. Still, Hinduism has a tremendous impact on cultural and social life of Hindus as a part of historical tuition and national identity. In general modern society is suppressed by social changes which influence world perception and culture, but, at the same time and once again are associated with the reformed religion, which demands strict code of ethics and beliefs. Today, mo st Hindus subconsciously follow Hinduism traditions and philosophy, way of life and food patterns as a part of national culture they cannot change. Hinduism penetrates all spheres of social life and cultural norms reshaping modern nation and its values formed during the 1950s.ReferencesDworkin, R.W. (2001). Science, Faith and Alternative Medicine. Policy Review, p. 3.Thaiyar, S. (2002). Arise Arjuna Hinduism and the Modern World. supranational Journal of Humanities and Peace, 18, p. 113.

Is Google Making Us Stupid – Reading Response

According to Carrs article, I noticed that the profits has obviously influenced humans life nowadays. Now, we prefer to obtain information easily and quickly without any intention of understanding it first. We argon likely will not try to read the information thoroughly anymore because the Internet has served any information instantaneously. I also noticed closely what Carr said about the Internet changed the way we think because unconsciously the Internet serves us all in all answers swiftly. This convenience suck ins us easily losing our focus on reading a long article.People now tend to skim rather than to read and understand the consentient article, which means it is the beginning of the Internets bad effect. It made me think that Internet has become something crucial in our life that maybe we cannot live without its domain because of our addiction of it. Also, it made me think that the Internet could affect our wizard, and maybe it could reprogram our brain. Personally, I use Internet very often, and after I read Carrs article, I realize that Internet has got into me.I used to find information through books or newspaper but now I barely touch those things anymore because why do I have to bother myself to read a long article instead I can use the Internet which give me all information that I need. Other than that, it is hard to focus on reading a book because it forces us to think deeper. According to Cascio, that kind of abnormality called day-and-night partial attention-deficit disorder. It means that it is hard for someone to engage in deep or in other word to think deeply about anything. This disorder really explains what Carrs thought that Internet could mitigate our concentration.As Carr wrote in his article, The Internet, an immeasurably powerful computing system, is subsuming most of our other intellectual technologies. Its becoming our be and our clock, our printing press and our typewriter, our calculator and our telephone, and our radio and TV made me think and realize that Internet really is our life right now. It seems that we can find, watch, hear, calculate, and even make anything through the Internet. However, it makes me shiver because it turns out that Internet really overwhelm our life, and at some point it can control our life.Hypothetically, when Internet overcomes our life, we start to see it as something that we cannot live without. As a result, people will use Internet all the time without even realize that it has become something that they can let go. I really like when Cascio wrote, And then theres the question of stability Would you want a chip in your head made by the same(p) folks that made your cell phone, or your PC? because it made me envision that some point, there is going to be a time when our brain are liken to the technologies.It means that one day we are no different with robots that human measured based on the most recent and most educate machine. It also reminded us that it is true t hat we need technologies, but on the other hand it is also important for us as human that we also comfort our capability by using our brains more than we use technology. Eventually, there is a question occurs in my head, what if we are no longer can use our brain to think and do small things by ourselves because we already get used to use technology? What will the world be if that happens?

Assess the Corporate Social Responsibility

Kwame Nkrumah University of science and technology School of Business College of arts and brotherly sciences This research instrumentate is designed to collect data for a show on the topic the the effect of corporate social responsibility on the organisational growth. ( a case study of Vodafone Ghana Kumasi) Please thick where necessary A THE ORGANISATION QUESTIONNAIRES PART I DEMOGRAPHIC AND SOCIAL CHARACTERISTICS 1. NAME 2. military position. 3. SEX a male b young-bearing(prenominal) 4. Age a 15-30 b 31 50 c above 60 5.Educational level a Primary b middle school/JHS c SHS d tertiary PART II CSR OF VODAFONE 1. corporal statement of the comp each on CSR. IF ANY 2. What is the motivation for embarking on CSR activities by Vodafone in Kumasi? 3. What is the legal frame work governing the CSR activities you undertake? 4. What argon the policies you take on the activities of CSR? 5. Major CSR activities implemented Sector Activities purlieu Health Education Employment Water and sanitation Sector Names and number of communities that has benefited Environment Health Education Employment Water and sanitation 6. Does CSR in your organization have an effect on the corporate performance of the organization? 7. Does CSR have any effect on the customer retention of the organization? A YES B NO 8. If yes what has been the customer retention flair from the day the company undertook CSR activities till now? . 9.What has been your revenue trend after undertaking CSR activities? . 10. What are the challenges encountered in undertaking CSR projects? . 11. What measures have been resorted to in addressing these challenges? KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY SCHOOL OF BUSINESS COLLEGE OF ARTS AND SOCIAL SCIENCES This research instrument is designed to collect data for a study on the topic the the effect of corporate social responsibility on the organizational growth. (A case study of Vodafone Ghana Kumasi) Please thick Part I BENEFIC IARIES, COMMUNITIES SUBSCRIBERS OF VODAFONE 1. NAME 2. OCCUPATION a self-employed b unemployed c ho implementwife d civil servant e student f retired 3. SEX a male b female 4. Age a 15-30 b 31 50 c above 60 5. Educational level a Primary b middle school/JHS c SHS d tertiary PART II CONTRIBUTIONS OF VODAFONE TO CSR 1. Do you use Vodafone, how long have you been using Vodafone and why? 2.Are you prepared to switch to another network? A YES B NO If yes, why? .. 3. Have you ever heard of the term Corporate Social Responsibility? A YES B NO If yes, briefly explain it in your own words 4. Do you have any idea about Vodafone Ghanas corporate social responsibility activities? 5. Are you a member within the community in any way involved in deciding the effectuation of any of such activities? A YES B NO 6. Are you satisfied with these activities? A YES B NO Please give reasons 7. What do you think back can be done to enhance on these activities? 13. Benefit of CSR activities executed Sector Benefits Environment Health Education Employment Water and sanitation 8. Would you recommend that Vodafone still goes on to offer its CSR? 9. Do you think that CSR made any effect on the society?